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Dubbo City Regional Airport Customer Satisfaction Survey

Last updated: 26 Nov 2021

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Have your say! In recent years, Dubbo City Regional Airport has undergone many changes. Every couple of years we like to check-in with our passengers and community to see how we are going, what we are doing well and what you would like to see done or improved.  Dubbo Regional Council is seeking your feedback. If you complete the survey in full you will be entered into the draw to win one of ten $500 myDubbo Region shopping cards which can be spent in Dubbo, Wellington and surrounding villages, at over 150 participating businesses. The winners will be drawn on 30th November, just in time for Christmas! 

TERMS AND CONDITIONS

Participation in this promotion is deemed acceptance of these Terms and Conditions.

Who can enter?
1. Entry is open to all Australian residents aged 18 years and over. If you are under 18, you must get approval from your parent/guardian before you enter and if you will be under 18 on the date the prize is awarded, the prize may be awarded to your parent of guardian at the Promoter’s discretion. By approving your participation or by accepting any prize on your behalf, your parent or guardian accepts these terms and conditions.
2. Council’s Executive Leadership Team and Employees of the Airport Precinct Branch and their immediate families (defined as living in the same household) of the Promoter (Dubbo Regional Council) are ineligible to enter.
3. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including the entrant’s identity, age and place of employment) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions will be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
4. The decision of Dubbo Regional Council’s Chief Executive Officer as to who is eligible to enter and selection of prize winner(s) is final and no correspondence will be entered into, including in the event of a dispute.

How to enter
1. To enter, individuals must, during the Promotional Period, complete the Dubbo City Regional Airport Customer Satisfaction Survey in full.
2. The Promotional Period commences at 8:30am (AEDT) Friday 29 October 2021.
3. The Promotional Perio
d closes at 5pm (AEDT) Monday 29 November 2021.
4. Any cost associated with entering the Promotion or accessing the Promotional
Website is the entrant’s responsibility and is dependent on the Internet Service Provider used.

The Prize
1. The Total Maximum advertised Prize Pool (including GST) is valued at $5,000.00.
2. The Prize Pool will be split evenly with 10 Prizes to be awarded as outlined below:

Prize

Total Individual Prize Value

myDubbo Region Shopping Card

$500.00

myDubbo Region Shopping Card

$500.00

myDubbo Region Shopping Card

$500.00

myDubbo Region Shopping Card

$500.00

myDubbo Region Shopping Card

$500.00

myDubbo Region Shopping Card

$500.00

myDubbo Region Shopping Card

$500.00

myDubbo Region Shopping Card

$500.00

myDubbo Region Shopping Card

$500.00

myDubbo Region Shopping Card

$500.00

3. A representative from Dubbo Regional Council will draw the winners randomly at the Dubbo City Regional Airport at 1pm (AEDT) Tuesday 30 November 2021.
4. Random Draws will continue until the Total Maximum Prize Pool has been exhausted for entries received in full up to and including 5pm (AEDT) Monday 29 November 2021of with winning entrants receiving one of 10 Prizes.
5. Prizes will be supplied as myDubbo region Shopping Cards. The Prize must be taken as stated. The Prize is not exchangeable or transferrable and cannot be redeemed for cash or other goods or services, If a winner is unable to use the Prize as stated it will be forfeited and no compensation will be payable.

6. All Prize items are valued in Australian Dollars and inclusive of GST. The Promoter takes no responsibility for any variations in item values. The components of the Prize may alter for reasons beyond the Promoter’s control and the Promoter accepts no responsibility for any variation in Prize value.
7. In the event that a Prize, or part of a Prize, is unavailable, the Promoter reserves the right to substitute the Prize or part of the Prize in its discretion with an alternative Prize or part of the Prize to the same or equal recommended retail value and/or specification.
8. Prize winners are advised that tax implications may arise from their Prize winnings and they should seek independent financial advice prior to accepting the Prize.
9. If expired, lost or stolen; the Prize will not be reinstated, refunded or replaced by the Promoter. All winners are advised to register their Prize at https://whyleavetown.com/register-card
a. Expiration of Prize: By registering the Prize, Winners will receive a text message or email when the Prize is approaching its expiry date. Any funds remaining on the myDubbo Region Shopping Card upon the Prize
expiration date will be forfeited.
b. Lost or Stolen Prize: registered Prizes that are lost or stolen can be cancelled and reissued by administrating Company, Why Leave Promotions. The Winner is responsible to pay any administration fees or additional costs associated with the replacement of a lost or stolen Prize in the form of a myDubbo Region Shopping Card.


Notification and claiming the Prize
1. Following the Prize Draw, the Winner will be notified by Dubbo Regional Council in writing via email and by telephone using the contact details provided by the Entrant within 48 hours of the draw.
2. The winning Entrant has 28 days from the time and date of notification being sent to respond, and claim the Prize from the Dubbo City Regional Airport. If the Prize is not claimed by the winning Entrant within this time frame, the Prize will be redrawn and any previous winners will forgo all claims to the Prize.
3. If your entry is drawn as the winning entry, validation of your circumstance/the validity of your entry will be undertaken by the Promoter. Method of Validation (without limitation) will be determined by the Promoter in its complete discretion. If the winning entry is deemed to be a winner, the winner will be notified as per the Terms and Conditions herein and will be required to sign a Dubbo City Regional Airport Competition Winner Declaration. In the event that the Promoter requests the entrant to sign any legal documents relating to the verification of their medical circumstance, the legal documents will take the form determined by the Promoter. It is a condition of accepting a Prize that the Winner sign any such legal documentation.
4. The Promoter is neither responsible nor liable for any late, lost or misdirected mail (including but not limited to Prizes).
5. The Promoter is not responsible nor liable for any Prize damaged in transit in the delivery of the Prize.

6. Any Prize winner who does not accept or agree to these Terms and Conditions or forfeits the Prize, the Prize will be considered unclaimed and will cause the Prize to be redrawn.

Redeeming the Prize
1. Prizes can be redeemed at participating myDubbo Region Shopping Card redemption stores – for a complete list of registered businesses visit www.mydubboregion.com.au
2. The use of the myDubbo Region Shopping Card is subject to the myDubbo Region Shopping Card EFTPOS Gift Card Conditions of Use listed on www.mydubboregion.com.au. By accepting the Prize, a Winner agrees to be bound by the myDubbo Region Shopping Card EFTPOS Gift Card Conditions of Use. Any transaction associated with the use of the myDubbo Region Shopping Card will be deducted from the total amount of funds on the card at the time the transaction is made. The card is not reloadable and is valid for three years from the date of loading as per the Terms and Conditions of the administrating Company, Why Leave Town Promotions.
3. In acceptance of the Prize, the Winner acknowledges that they may incur additional costs associated with redeeming the Prize which are the entire responsibility of the Winner.
4. The Winner must not engage in any legal or unsafe behaviour whilst redeeming the Prize. To the extent allowable by law, the Promoter and its partners exclude any legal liability or responsibility for the legal or otherwise incidents or activities engaged in by the Winner during redemption of the Prize.
5. The Prize is void where prohibited or restricted by law and cannot be redeemed at stores not registered as participating in the myDubbo Region Shopping Card Program.


General Terms and Conditions
1. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under ASIC Act or similar consumer protection laws in the State and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the NonExcludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of:
a. Any technical difficulties or equipment malfunction (whether or not under the Promoter’s control)
b. Any theft, unauthorised access or third party interference

c. Any entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after the receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter.
d. Any variation in Total Prize Value to that stated in the Terms and Conditions
e. Any tax liability incurred by the Winner or Entrant, or
f. Use of the Prize.
2. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law:
a. To disqualify any entrant
b. Subject to any written directions from a regulatory authority to modify, suspend, terminate or cancel the Promotions, as appropriate.
3. In the event of unforeseen circumstance, war, terrorism, State of Emergency, Public Health Orders or disaster (including but not limited to natural disaster) the Promoter reserves the right to subject to the reference to all relevant State and Territory rules and regulations, to cancel, terminate, modify or suspend the Promotion.
4. The Promoter collects Personal Information (“PI”) in order to conduct the Promotion and may, for this purpose, disclose as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in Council's Privacy Management Policy
. In addition to any use outlined in the Promoter’s Privacy Policy, the Promoter may also, for an indefinite period, unless otherwise advised, use of the PI for promotional, marketing, research and profiling purposed, including sending electronic messages or telephoning the entrant. Entrants should direct any request to opt out, access, update or correct PI to the Promoter and direct any complaints regarding the treatment of their PI according to the Privacy Policy. All entries become property of the Promoter.
5. The Promoter will retain records relating to the Promotion for the period it is required to in accordance with the relevant State legislative requirements after the date on which the winners are drawn, after which will be destroyed if the Entrant has indicated that he or she does not wish to receive any further information from the Promoter.


If you have any questions about the Terms and Conditions, please contact:
Dubbo Regional Council – Dubbo City Regional Airport
E: airport@dubbo.nsw.gov.au
P: 02 6801 4560